FAQ
Find out the answers to some of the most common questions we receive. If you have a question that is not addressed here, please feel free to contact us directly.
What services does Safe Impex International offer?
Safe Impex International offers a wide range of services, including:
- Import & Export Services
- Manufacturing Sourcing
- Procurement Services
- Logistics Services
How can I request a quote for your services?
You can request a quote by visiting our “Request a Quote” page on our website. Simply fill out the form with the necessary details about the products or services you are interested in, and our team will get back to you with a customized quote.
What is the process for sourcing new products from China?
Our sourcing process includes:
- Understanding your product requirements and specifications
- Identifying and evaluating potential suppliers
- Negotiating terms and pricing
- Conducting quality assurance and inspections
- Managing logistics and shipping
How does SafeImpex ensure the credibility of suppliers?
We conduct thorough evaluations and audits of all suppliers, including background checks, factory inspections, and quality assessments. Our goal is to ensure that our suppliers meet our high standards for reliability and quality.
What are your payment terms?
Payment terms vary depending on the service and agreement with the client. Typically, we offer flexible payment options that can include bank transfers, letters of credit, and other secure methods.
Do you provide logistics consulting services?
Yes, we offer comprehensive logistics consulting services to help you optimize your supply chain, reduce costs, and improve efficiency. Our services include freight forwarding, customs brokerage, warehousing, transportation, and more.
How can I track my shipment?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier’s website.
What should I do if I receive damaged or defective goods?
If you receive damaged or defective goods, please contact us immediately at safeimpex@safeimpex.com with your order number and a description of the issue. We will provide instructions for returning the damaged item and arrange for a replacement or refund as necessary.
What are your office locations and contact details?
Our main office is located in Guangzhou, Guangdong, China. Here are our contact details:
Safe Impex International
RM 502, Zhong Village
Panyu District
Guangzhou, Guangdong 511495
China
+86 15920824423
safeimpex@safeimpex.com | safeimpex.in@gmail.com
Fax: (+86) 15920824423
How can I contact customer support?
You can contact our customer support team by email at safeimpex@safeimpex.com or by phone at +86 15920824423. We also offer live chat support on our website for immediate assistance.
How do you ensure quality in your procurement services?
Our procurement services include project scoping, supplier identification, and implementation service. We utilize e-procurement technology and focus on tail spend management to drive efficiencies and allow buying teams more time to focus on high-value strategic purchasing. We also conduct regular quality assurance and onsite inspections to ensure the highest standards.
If you have any other questions or need further assistance, please do not hesitate to contact us. We are here to help!